![]() Additionally, 17 reported user to service desk worker ratios on numerous IT discussion threads found an informal average of 242 users to one service desk worker. ![]() For example, one lucky support member working in a tech-savvy environment reported a 30:1 user to service desk worker ratio while another was outnumbered with an 800:1 ratio. If you look through discussion threads online, you’ll see help desk to user ratios are all over the map. A more recent survey from Robert Half Technology echoes the Gartner research, suggesting a 70:1 employee to help desk ratio is suitable, though it often depends on a number of variables in an organization. This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average “ideal” ratio of support staff to employees reported was 82:1.Īnother common ratio you’ll see batted around as an “ideal” end user to IT service desk worker ratio includes research from Gartner of 70:1. IT Staff Per User Ratio Survey and Benchmark DataWhen you start researching IT staff to user ratios, a 2008 survey by Robert Half Technology of 1,400 CIOs is often cited. In this article, let's dive deeper into industry reports about service desk staffing ratios and what to consider when calculating your ideal IT staff to employee ratio. "We have too many IT workers and too few IT problems.”- No service desk, ever.Īsk any IT help desk manager, “What’s the ideal IT staff per user ratio?” Almost all of them will say, “Lower than ours.” However, since IT service management environments differ so much across industries and individual businesses, it’s not easy to pin down “good” or even “average” end user to service desk staff ratios. ![]() APO/FPO, Afghanistan, Africa, Alaska/Hawaii, Albania, American Samoa, Andorra, Anguilla, Antigua and Barbuda, Armenia, Aruba, Australia, Austria, Azerbaijan Republic, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, British Virgin Islands, Bulgaria, Cayman Islands, China, Colombia, Cook Islands, Costa Rica, Cyprus, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Falkland Islands (Islas Malvinas), Fiji, Finland, French Guiana, French Polynesia, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guyana, Haiti, Honduras, Hungary, Iceland, India, Iraq, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kiribati, Kuwait, Kyrgyzstan, Latvia, Lebanon, Libya, Liechtenstein, Lithuania, Luxembourg, Macedonia, Maldives, Malta, Marshall Islands, Martinique, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Nauru, Nepal, Netherlands Antilles, New Caledonia, Nicaragua, Niue, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Portugal, Qatar, Republic of Croatia, Reunion, Romania, Russian Federation, Saint Kitts-Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Serbia, Slovakia, Slovenia, Solomon Islands, South Korea, Southeast Asia, Sri Lanka, Suriname, Svalbard and Jan Mayen, Sweden, Switzerland, Tajikistan, Tonga, Trinidad and Tobago, Turkmenistan, Turks and Caicos Islands, Tuvalu, Ukraine, United Arab Emirates, United Kingdom, Uzbekistan, Vanuatu, Vatican City State, Venezuela, Virgin Islands (U.S.It’s common to hear the IT service desk staff has become so swamped with work they feel like IT “firefighters,” working long hours and straining to keep the company’s IT infrastructure functioning during business hours and throughout the nights and weekends.
0 Comments
Leave a Reply. |